Refund & Return Policy

Return & Exchange Policy

At Upsale-Today.com, we strive to ensure you are 100% satisfied with your purchase. Please read our policy carefully before placing your order. By purchasing from us, you agree to the following terms:

🔁 Return & Exchange Policy

We accept returns or exchanges under the following conditions:

  • The item is damaged, defective, or incorrect.

  • You contact us within 3 days of delivery.

Return Conditions

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, unwashed, and in original packaging.

  • Proof of purchase (order confirmation or invoice) is required.

  • Returns are only accepted for physical items purchased directly from Upsale-Today.com.

How to Request a Return or Exchange

To request a return or exchange, email us at support@upsale-today.com with the following:

  • Subject: “Return Request – Order #[YourOrderNumber]”

  • A description of the issue.

  • Clear photos of the item (if defective or incorrect).

Our support team will respond within 2 business days with detailed instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect.

  • We recommend using a trackable shipping method to ensure the safe return of your item.

💸 Refund Policy

Once we receive and inspect your returned item, we will notify you of the refund status:

  • If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

  • If declined (due to not meeting return conditions), we will notify you by email.

Important Notes:

  • Shipping fees are non-refundable.

  • Items on sale or promotion are not eligible for return or refund unless defective.

❌ Order Cancellation Policy

Orders may be canceled within 24 hours of placement.

How to Cancel:

  • Send an email to support@upsale-today.com with the following:

    • Subject: “Cancel Order – #[YourOrderNumber]”

  • If your order has not yet been processed, we will cancel and refund your payment.

  • If your order has already been shipped, it cannot be canceled, but you may return the item upon receipt (if eligible).

Transaction Fees

  • Some payment providers (e.g., PayPal) may charge a non-refundable transaction fee (e.g., 4.4% + $0.30).

📩 Contact Us

If you have any questions or concerns, please reach out to us:

Thank you for choosing Upsale-Today.com! We look forward to providing you with an exceptional shopping experience.